Policies & FAQ

Both houses are booked by request. Choose your dates and tell us a little about your group; we read every request ourselves and reply within a day. Your dates are held while we do.

Cancel 30 days or more before check-in and you're refunded in full. Between 30 and 7 days, half. Inside 7 days we can't refund — at that notice a weekend doesn't get filled again, and the house sits empty.

Life happens, though. If something serious comes up, tell us rather than not — we'd always rather hear it.

You pay here, on this site, over an encrypted checkout. Your card details go straight to the payment processor — we never see them and we don't store them. You'll have a confirmation by email within moments of paying.

The New Mexico house sleeps thirteen, and that's the overnight limit. Larger daytime gatherings — a retreat, a milestone, a wedding party using the house as its base — may well be possible. Ask us with the details and we'll tell you honestly whether it's a fit.

Not inside either house. Outdoors, please be careful with anything lit — fire restrictions in New Mexico change with the season, and we'll tell you what's in force before you travel.

Both houses have neighbours — a village in Illinois, a small community in New Mexico — so we just ask that evenings outdoors stay neighbourly.

Times and self check-in instructions come with your confirmation. If you need to arrive early or leave late, ask — we'll usually make it work when the calendar allows.

Your confirmation includes a local contact for the house who can be there in person. For anything else, reply to your confirmation or email stay@bnjproperties.com.

Tell us what you need and we'll describe either house honestly — the entrance steps, whether there's a ground-floor bedroom and bathroom, the parking surface, the walk from the car. We'd much rather talk it through before you book.